Shipping Policy

Last Updated: September 16, 2026

At FractionScents, we know you’re ready to smell what you ordered. Our goal is to prepare, package, and ship every order as quickly and carefully as possible.

This Shipping Policy explains our processing times, shipping methods, free-shipping qualifications, delivery estimates, address requirements, and how we handle shipping-related problems.

1. Where FractionScents Ships

FractionScents currently ships within the United States only.

We do not currently offer international shipping to Canada, the United Kingdom, Europe, or other countries outside the United States.

Because fragrance products may contain alcohol and are subject to carrier transportation requirements, shipping may not be available to every U.S. destination or through every shipping service.

Certain destinations—including Alaska, Hawaii, U.S. territories, APO/FPO/DPO addresses, or other locations requiring air transportation—may have limited or unavailable shipping options depending on applicable carrier and transportation restrictions.

Available shipping options will be displayed during checkout when possible.

2. Order Processing Time

Most FractionScents orders are processed within 1–2 business days after the order is successfully placed and payment is approved.

Business days are Monday through Friday and exclude federal holidays and other days on which applicable shipping carriers are not operating normally.

Processing time is separate from shipping or transit time.

For example, choosing a shipping method with an estimated three-business-day transit time does not mean the order will necessarily arrive three business days after it was placed. The shipping estimate begins after the order has been processed and transferred to the carrier.

3. Processing Delays

While most orders are processed within our normal timeframe, additional processing time may occasionally be necessary.

Possible reasons include:

• High order volume.
• Sales or promotional events.
• Holiday periods.
• Large orders.
• Inventory discrepancies.
• Product or packaging quality-control concerns.
• Payment verification.
• Fraud or security review.
• Incorrect or conflicting customer information.
• Severe weather.
• Carrier interruptions.
• Technical problems.
• Circumstances outside our reasonable control.

If we identify a significant problem with your order that requires your attention, we may contact you using the email address or telephone number associated with the order.

4. Fragrance Shipping Restrictions

Many perfumes and colognes contain alcohol and may be classified as flammable liquids for transportation purposes.

Because of these requirements, certain fragrances may be restricted to eligible ground transportation or other carrier-approved services.

As a result, an expedited or air-based shipping service may not be available for every FractionScents order or destination.

FractionScents reserves the right to select or modify the carrier or shipping service used for an order when necessary to comply with applicable transportation requirements.

We will not intentionally ship fragrance using a transportation method that we know is prohibited for the product being shipped.

5. Shipping Carriers

FractionScents may use shipping carriers including:

• USPS
• UPS
• FedEx
• Other reputable domestic shipping providers

We may also use shipping-management software or services such as ShipStation to purchase postage, create shipping labels, manage tracking, and coordinate shipments.

The carrier used for your order may depend on your location, package size, shipping method, carrier availability, fragrance-shipping restrictions, cost, and other operational considerations.

6. Shipping Rates

For orders that do not qualify for free shipping, available shipping methods and applicable shipping charges will be displayed during checkout.

Shipping rates may vary based on factors such as:

• Destination.
• Package weight and dimensions.
• Carrier.
• Available shipping service.
• Applicable fragrance transportation restrictions.

FractionScents may change available shipping methods or rates without prior notice. Changes will not affect a shipping charge already accepted as part of a completed order unless correcting an obvious error as permitted by law.

7. Free Shipping on Orders of $69 or More

FractionScents offers FREE SHIPPING on qualifying orders with a merchandise subtotal of $69 or more.

Free-shipping eligibility is determined using the qualifying merchandise subtotal before coupon or promotional discounts are applied.

For example:

If your merchandise subtotal is $75 and you use a coupon that reduces your final merchandise cost to $60, your order still qualifies for free shipping because the merchandise subtotal before the coupon was more than $69.

Taxes and shipping charges do not count toward the $69 merchandise threshold.

FractionScents determines the eligible shipping method used for free-shipping orders. Free shipping does not automatically mean expedited shipping.

8. Delivery Estimates

Delivery estimates depend on the carrier and shipping service available for your order.

The estimated delivery date shown during checkout or through your tracking information is an estimate, not a guaranteed delivery date, unless a specific carrier service expressly provides a guarantee.

Transit time begins after your order has been processed and accepted by the shipping carrier.

Carrier delivery times may be affected by weather, holidays, transportation disruptions, package volume, emergencies, incorrect addresses, and other circumstances outside FractionScents’ control.

9. Tracking Information

When tracking is available, FractionScents will provide tracking information after your order has been prepared and a shipping label has been created.

Please understand that creating a shipping label does not necessarily mean that the carrier has physically received or scanned the package yet.

Tracking information may take time to update after the package is transferred to the carrier.

Customers are encouraged to monitor their tracking information for delivery updates.

10. Shipping Address Accuracy

Customers are responsible for entering a complete and accurate shipping address when placing an order.

Please carefully check:

• Street address.
• Apartment, suite, or unit number.
• City.
• State.
• ZIP code.
• Recipient name.

This is especially important when using saved checkout information through services such as PayPal because previously stored addresses may automatically populate during checkout.

11. Address Changes After Ordering

FractionScents begins processing orders shortly after they are placed.

If you realize that you entered an incorrect shipping address, contact us immediately at:

info@FractionScents.com

We will make a reasonable effort to correct the address if the order has not already been processed.

However, we cannot guarantee that an address can be changed after an order is placed.

Once an order has been processed, labeled, transferred to the carrier, or shipped, FractionScents may be unable to change or redirect the delivery address.

You may need to contact the shipping carrier directly to determine whether a delivery change or package intercept is available.

Carrier fees associated with an address correction, interception, redirection, or reshipment may be the customer’s responsibility.

12. P.O. Boxes

Some orders may be deliverable to a P.O. Box when an eligible USPS service is available.

UPS, FedEx, and other private carriers may not be able to deliver to a traditional P.O. Box.

If the shipping address provided requires a carrier or service that cannot deliver to that address, FractionScents may contact you for an alternative address or may cancel the order if we are unable to ship it.

13. Undeliverable and Returned Packages

A package may be returned to FractionScents because of circumstances such as:

• An incorrect address.
• An incomplete address.
• A missing apartment or unit number.
• An invalid ZIP code.
• The recipient moved.
• The recipient refused delivery.
• The carrier could not complete delivery.
• The package was not claimed.

If the carrier returns the package to FractionScents, we will review the circumstances.

If the delivery failure resulted from an incorrect or incomplete address supplied by the customer, additional shipping charges may be required before the order can be sent again.

Original shipping charges are generally non-refundable.

Because FractionScents fragrance products are final-sale products, the return of an undeliverable package to FractionScents does not automatically make the order eligible for a refund.

14. Refused Packages

Refusing a package does not cancel an order or automatically qualify the purchase for a refund.

If a customer refuses delivery and the carrier returns the shipment to FractionScents, the order remains subject to our Refund & Return Policy.

Additional shipping charges may apply if the customer requests another shipment.

15. Delayed Packages

Once a package is transferred to the shipping carrier, transit and final delivery are handled by that carrier.

Occasional delays can occur.

A package being delivered later than the original estimated delivery date does not automatically qualify the order for a refund or replacement.

If tracking has stopped updating for an unusual amount of time, contact us at:

info@FractionScents.com

We can review the tracking information and, when appropriate, work with the carrier to determine the package’s status.

16. Lost Packages

If tracking indicates that a package may have been lost before delivery, please contact FractionScents.

We may need to allow the carrier a reasonable period to locate the shipment or complete its investigation before determining that a package is lost.

FractionScents may request information from you that is reasonably necessary to open or complete a carrier claim.

If a package is confirmed lost or undelivered, FractionScents may provide a replacement shipment or another remedy appropriate to the circumstances and applicable law.

A replacement shipment does not create a right to a cash refund where our Refund & Return Policy otherwise makes the purchase final.

17. Packages Marked “Delivered” but Not Received

If carrier tracking shows that your package was delivered but you cannot locate it, we recommend that you first:

• Check around your front door, side door, garage, porch, mailbox, or other delivery locations.
• Check with members of your household.
• Check with neighbors.
• Check with your apartment office, leasing office, mailroom, concierge, front desk, or building staff.
• Review any delivery photograph provided by the carrier.
• Contact the shipping carrier.
• Allow up to three business days in case the carrier marked the shipment delivered before completing final delivery.

If you still cannot locate the package, contact FractionScents at:

info@FractionScents.com

Please provide your order number and any information you have regarding the missing shipment.

We may assist with reviewing tracking information or initiating a carrier investigation when appropriate.

If the carrier confirms successful delivery to the address provided with the order, the shipment generally will not qualify for a refund or replacement unless additional evidence or applicable law requires a different resolution.

FractionScents reserves the right to evaluate missing-package claims individually, including a customer’s order history, tracking information, carrier documentation, delivery photographs, and other relevant information.

18. Stolen Packages

FractionScents is not responsible for packages stolen after confirmed delivery to the correct address, except where applicable law provides otherwise.

Customers are encouraged to use a secure delivery location and monitor tracking information when expecting an order.

If you believe a delivered package was stolen, you may need to contact the carrier, property management, or local authorities as appropriate.

19. Damaged Packages

We package FractionScents orders carefully, but shipping damage can occasionally occur.

If your package arrives visibly damaged, please contact us as soon as reasonably possible at:

info@FractionScents.com

Please include:

• Your name.
• Order number.
• Description of the damage.
• Photographs of the shipping package.
• Photographs of the damaged product or products.
• Photographs of the shipping label when requested.

Please keep the original shipping package and damaged items until we have reviewed your report because the carrier may require photographs, packaging, or other evidence as part of a claim.

FractionScents will review shipping-damage reports individually and determine the appropriate resolution.

20. Leaking Fragrance

If a fragrance sample arrives with substantial leakage caused during transportation, contact us as soon as reasonably possible.

Please provide clear photographs showing the atomizer, packaging, and amount of leakage.

Minor moisture or fragrance residue around an atomizer does not necessarily mean that the entire product was damaged or lost.

We will evaluate legitimate leakage claims based on the circumstances and available evidence.

21. Defective Atomizers

A spray mechanism that does not function properly is handled under our Refund & Return Policy.

Because the authentic fragrance itself remains usable, a malfunctioning atomizer does not automatically qualify the order for a refund.

When appropriate, FractionScents may provide a replacement empty atomizer and fragrance-transfer tool or valve so the fragrance can be transferred into a functioning atomizer.

22. Incorrect Items

If FractionScents sends you a fragrance different from the fragrance listed on your order, contact us at:

info@FractionScents.com

Please provide your order number and a photograph of the item received.

We will review the issue and arrange an appropriate correction when we confirm that the wrong product was shipped.

Our final-sale policy does not prevent FractionScents from correcting an order that we fulfilled incorrectly.

23. Missing Items

If your package arrives but an item included in your order is missing, contact:

info@FractionScents.com

Please provide your order number and identify the missing item.

We may review order records, packing information, inventory records, shipment weight, or other information to verify and resolve the issue.

24. High-Value or Unusual Orders

Higher-value, unusually large, or otherwise unusual orders may require additional processing or payment verification.

FractionScents may also require a signature for certain shipments when we reasonably determine that doing so would help protect the customer or the order.

Additional verification may increase processing time.

We reserve the right to cancel an order when we reasonably suspect fraud, unauthorized payment activity, or another significant security issue.

If FractionScents cancels an order before fulfillment, any payment collected for the canceled merchandise and applicable shipping charge will be reversed or refunded as appropriate.

25. Large Orders

FractionScents permits customers to purchase fragrances in larger quantities, including purchases intended for lawful resale.

Large orders may require additional processing time because each FractionScents sample is individually prepared and packaged.

If a particularly large order requires materially more processing time than normal, we may contact the customer with an update.

26. Shipping Fees

Shipping charges paid to FractionScents are generally non-refundable after an order has shipped, except where required by law or when FractionScents determines otherwise because of an error on our part.

If FractionScents cancels an order before shipment and the customer will not receive the merchandise, applicable shipping charges collected for that canceled shipment will also be refunded or reversed.

27. Shipping and Our Final-Sale Policy

Shipping-related issues do not automatically override the FractionScents Refund & Return Policy.

All fragrance purchases remain final sale except where required by law or where FractionScents determines that a replacement or other remedy is appropriate because of circumstances such as:

• A confirmed lost shipment.
• Significant shipping damage.
• An incorrect product sent by FractionScents.
• A missing item.
• Another verified fulfillment error.

Our goal in these situations is to correct legitimate order problems while protecting the integrity of our final-sale fragrance products.

28. Events Outside Our Control

FractionScents is not responsible for shipping delays caused by circumstances outside our reasonable control.

These may include:

• Severe weather.
• Natural disasters.
• Carrier network disruptions.
• Transportation emergencies.
• Government actions.
• Labor disruptions.
• Holiday package volume.
• Road closures.
• Security incidents.
• Power or internet outages.
• Other events outside our reasonable control.

We will make reasonable efforts to assist customers when a shipment is affected by these circumstances.

29. Changes to This Shipping Policy

FractionScents may update this Shipping Policy as our carriers, shipping rates, fulfillment practices, available services, or legal requirements change.

When we update this policy, we will revise the Last Updated date at the top of the page.

The Shipping Policy applicable to an order at the time it was placed will generally govern that shipment, subject to applicable law and carrier requirements.

30. Contact FractionScents

For questions about shipping or an existing order, contact:

FractionScents.com
Email: info@FractionScents.com
Mailing Address: [INSERT FRACTIONSCENTS P.O. BOX, CITY, TEXAS, ZIP CODE]

When contacting us about an existing order, please include your order number so we can locate the shipment more quickly.