Privacy Policy

Last Updated: 31, June 2026

At FractionScents, your trust matters. We built this brand to give people a smarter, cleaner way to explore authentic luxury fragrances without the pressure of blind buying a full bottle. That same standard applies to how we handle your personal information.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and what choices you have when shopping with us or using our website.

By visiting or purchasing from FractionScents.com, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, create an account, contact us, or sign up for emails or text messages, we may collect certain personal information from you.

This may include:

Your name
Email address
Billing address
Shipping address
Phone number
Order details
Payment-related information
Account login details, if you create an account
Customer service messages
Website usage information
IP address, browser type, device type, and referral information

We collect this information so we can process orders, ship products, communicate with customers, improve the shopping experience, and keep our website secure.

2. Payment Information

When you place an order, your payment information is processed through secure third-party payment providers.

FractionScents does not store your full credit card number or full payment details on our servers. Payment information is used only to complete your purchase, process refunds where applicable, prevent fraud, and comply with legal or financial requirements.

3. How We Use Your Information

We use your personal information to run our business and give you a smooth shopping experience.

We may use your information to:

Process and ship your orders
Send order confirmations and shipping updates
Respond to customer service requests
Verify order details
Prevent fraud or unauthorized activity
Improve our website, products, and customer experience
Send promotional emails or text messages, if you opt in
Personalize your shopping experience
Analyze website traffic and customer behavior
Comply with legal, tax, and regulatory obligations

We do not collect your information just to collect it. We use it to serve you better, protect the business, and keep the shopping experience clean and reliable.

4. Email Marketing

If you sign up for our email list, make a purchase, or choose to receive updates from us, we may send you emails about new scents, restocks, promotions, fragrance guides, product updates, and brand news.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of our emails or by contacting us directly.

Even if you unsubscribe from marketing emails, we may still send you important transactional emails related to your orders, shipping, account, or customer service requests.

5. SMS/Text Messages

If you choose to receive text messages from FractionScents, we may send you promotional messages, cart reminders, order-related updates, and other brand communications.

By opting in, you agree to receive recurring automated marketing text messages from FractionScents at the phone number provided. Consent is not required to make a purchase.

Message and data rates may apply. Message frequency may vary.

You may opt out at any time by replying STOP to our text messages. You may also reply HELP for assistance.

We do not sell or share mobile opt-in data or SMS consent information with third parties for their own marketing purposes.

6. Cookies and Tracking Technologies

FractionScents.com may use cookies, pixels, tags, and similar tracking technologies to improve your shopping experience.

Cookies help us:

Remember your preferences
Keep items in your cart
Improve checkout speed
Understand how visitors use our website
Track website performance
Measure marketing and advertising effectiveness
Show more relevant ads or product recommendations

A cookie is a small file stored on your device by your web browser. You can choose to disable cookies through your browser settings. However, if cookies are disabled, some parts of our website may not work properly.

7. Advertising and Analytics

We may work with third-party platforms such as Google, Meta, TikTok, email marketing platforms, SMS providers, analytics providers, affiliate platforms, and advertising partners.

These partners may collect certain information about your activity on our website through cookies, pixels, or similar technologies. This helps us understand what is working, improve our marketing, and show ads that may be more relevant to your interests.

These third parties are only authorized to use your information as needed to provide services to FractionScents, unless you separately interact with them or give them permission.

8. How We Share Information

We do not sell your personal information for money.

We may share limited information with trusted service providers who help us operate our business, including:

Payment processors
Shipping carriers
Website hosting providers
Email and SMS marketing platforms
Analytics providers
Advertising platforms
Fraud prevention tools
Customer service tools
Legal, tax, or accounting professionals

We may also share information if required by law, court order, legal process, fraud investigation, or to protect the rights, safety, and property of FractionScents, our customers, or others.

9. Affiliate Links and Third-Party Websites

FractionScents may include affiliate links or links to third-party websites, retailers, platforms, or services.

If you click a third-party link, you are leaving our website and entering a website we do not control. Those third-party websites may have their own privacy policies, terms, cookies, and data practices.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before sharing personal information with them.

10. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

We use security measures designed to protect customer data and support safe online transactions. However, no website, payment system, or internet transmission is 100% secure.

While we work to protect your information, we cannot guarantee absolute security.

11. How Long We Keep Your Information

We keep your personal information only as long as reasonably necessary for business, legal, tax, accounting, security, customer service, and fraud prevention purposes.

For example, we may keep order records to comply with tax laws, resolve disputes, process customer service requests, or maintain accurate business records.

12. Your Privacy Choices

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

Request access to the personal information we have about you
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of certain data sharing or targeted advertising
Request information about how your data is collected, used, or shared
Avoid discrimination for exercising your privacy rights

To make a privacy request, contact us at:

Email: [Insert FractionScents Support Email]

We may need to verify your identity before completing your request.

13. California Privacy Rights

If you are a California resident, you may have additional rights under California privacy laws, including the right to know what personal information is collected, how it is used, whether it is shared or sold, the right to request deletion, the right to correct certain information, the right to opt out of certain sharing, and the right not to be discriminated against for exercising your privacy rights.

FractionScents does not sell personal information for money.

However, some advertising or analytics activities may be considered “sharing” under certain privacy laws. If required, we will provide a way for eligible users to opt out of such sharing.

To submit a California privacy request, contact us at:

Email: [Insert FractionScents Support Email]

14. Children’s Privacy

FractionScents.com is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us so we can review and delete the information if necessary.

15. International Visitors

FractionScents is based in the United States.

If you access our website from outside the United States, you understand that your information may be collected, processed, and stored in the United States or in other locations where our service providers operate.

By using our website, you consent to the transfer and processing of your information in the United States.