Refund & Return Policy

Last Updated: September 16, 2026

At FractionScents.com, every fragrance sample is prepared and packaged for an individual customer. Because fragrance products are personal-use items and our samples are individually filled and sealed, all sales are final.

Please review your order carefully before completing your purchase.

1. All Sales Are Final

FractionScents does not accept returns, exchanges, or refunds for fragrance samples or other fragrance products purchased through FractionScents.com, except where required by applicable law.

Once an order has been purchased, it cannot be returned for a refund or exchange.

This policy applies even if:

The fragrance has not been sprayed or used.
The protective or tamper-evident seal has not been opened.
You changed your mind after ordering.
You no longer want the fragrance.
You accidentally ordered the wrong fragrance.
You purchased the wrong size or quantity.
You do not like how the fragrance smells.
The fragrance smells different on your skin than expected.
The fragrance does not perform, project, or last as long as you expected.
You already own the fragrance or received it elsewhere.
The fragrance was purchased as a gift and is no longer needed.

We strongly encourage customers to carefully review the fragrance name, size, quantity, shipping address, and other order information before submitting payment.

2. Why We Do Not Accept Fragrance Returns

FractionScents sells fragrance samples that are individually prepared and packaged for customers.

For product integrity, hygiene, quality-control, and authenticity reasons, returned fragrance samples cannot simply be placed back into inventory and resold to another customer.

Because of the nature of these products, FractionScents maintains an all-sales-final policy.

3. Fragrance Preferences Are Not Grounds for a Refund

Fragrance is highly personal.

The way a fragrance smells and performs can vary depending on factors such as skin chemistry, environment, temperature, application, fragrance concentration, and individual perception.

FractionScents does not guarantee that a customer will personally enjoy a fragrance or experience a particular level of longevity, projection, compliment factor, or performance.

Disliking a fragrance, changing your opinion about a fragrance, or determining that a fragrance does not work well for you does not qualify the purchase for a return, exchange, or refund.

One of the purposes of FractionScents is to allow customers to experience fragrances in sample sizes before deciding whether they want to purchase a full-size bottle elsewhere.

4. Defective or Non-Working Atomizers

If the spray mechanism on your FractionScents atomizer does not function properly, please contact us.

A defective atomizer does not mean that the fragrance itself is defective.

When appropriate, FractionScents may provide a replacement empty atomizer and a fragrance transfer tool or transfer valve so that the fragrance can be transferred from the original container into a properly functioning atomizer.

Providing a replacement atomizer or transfer accessory is our standard resolution for an atomizer that does not spray or function correctly.

A defective atomizer does not qualify the fragrance purchase for a refund or return.

5. Problems With Your Order

If you experience a problem with your order, please contact FractionScents as soon as reasonably possible after receiving it.

When contacting us, please provide:

Your name
Your order number
The fragrance involved
A clear description of the problem
Photos of the product or packaging when helpful

We may request additional information or photographs so that we can understand and resolve the issue.

[INSERT CUSTOMER SUPPORT EMAIL]

If you would like, this can also be support@FractionScents.com.

6. Order Cancellations

Because orders may begin processing soon after they are placed, we cannot guarantee that an order can be canceled once it has been submitted.

If you notice an error immediately after ordering, contact us as soon as possible.

If the order has not yet been prepared or processed, FractionScents may attempt to make a correction or cancel the order at our discretion.

Once an order has been prepared, packaged, or shipped, it cannot be canceled.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your shipping information before submitting your order.

If you notice an incorrect address after placing an order, contact us as soon as possible. We may be able to update the address if the order has not yet been processed or shipped.

Once an order has been transferred to the shipping carrier, we cannot guarantee that the delivery address can be changed.

Additional shipping charges that result from an incorrect or incomplete address provided by the customer may be the customer’s responsibility.

8. Refused or Undeliverable Packages

If an order is returned to FractionScents because the customer refused delivery or provided an incorrect, incomplete, or undeliverable address, the original shipping charges are not refundable.

Additional shipping charges may apply if the customer requests that the package be shipped again.

Because fragrance products are final-sale items, return of a package to FractionScents by a shipping carrier does not automatically create a right to a refund.

9. Lost or Delayed Packages

Once an order has been shipped, delivery may be handled by USPS, UPS, FedEx, or another shipping provider.

Carrier delays may occasionally occur and do not automatically qualify an order for a refund.

If tracking indicates that your package has been delayed, we recommend allowing the carrier reasonable time to complete delivery.

If you believe a shipment has been lost, please contact us so that we can review the available tracking information and determine what options may be available.

10. Packages Marked Delivered

If tracking information shows that a package was delivered but you cannot locate it, please first:

Check around the delivery location.
Check with other members of your household.
Check with neighbors, apartment offices, front desks, mailrooms, or other secure delivery areas.
Allow a reasonable amount of time in case the carrier marked the package delivered shortly before completing the actual delivery.
Contact the applicable shipping carrier when appropriate.

You may also contact FractionScents so that